Refund policy

Last Updated: September 10, 2026

At Fly Fit Fashion, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, please review the following Return & Refund Policy.

1. Return Eligibility

You may request a return within 14 days of receiving your order, provided that:

The product is unused and unworn.
The product is in its original condition.
Original packaging, tags, and accessories are included where applicable.
The product is not damaged, washed, altered, or stained.

For hygiene reasons, underwear, briefs, boxers, socks, and other intimate products may not be eligible for return or exchange once opened or worn, unless the item was received damaged or defective.

2. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible.

We may request photographs or other information to verify the issue. If the issue is confirmed, we may offer a replacement, exchange, or refund, depending on the circumstances.

3. Non-Returnable Items

Certain products may not be eligible for return, including:

Used or worn items
Washed or altered products
Products without original tags or packaging
Intimate or hygiene-sensitive products that have been opened or worn
Items damaged after delivery due to customer use

4. How to Request a Return

To request a return, contact us with:

Your order number
Product name
Reason for the return
Photos of the product, if applicable

Our team will review your request and provide return instructions if the request is approved.

5. Return Shipping

If the return is due to a customer preference, such as choosing the wrong size or changing your mind, the customer may be responsible for return shipping costs.

If the item is defective, damaged, or incorrectly sent by us, we will review the situation and may cover the applicable return shipping costs.

6. Refunds

Once the returned product is received and inspected, we will notify you whether your refund has been approved.

Approved refunds will generally be processed using the original payment method. The time required for the refund to appear may depend on your bank or payment provider.

Shipping charges may be non-refundable unless the return is due to an error or defect on our part.